Refund Policy
Last updated: January 2026
Our commitment
We take every project seriously and are committed to delivering work that meets the agreed scope and quality. If something is not right, we will fix it — that is our promise.
Deposits
Project deposits are non-refundable once work has begun. The deposit covers the time spent on planning, research, and initial design or development work.
Milestone payments
Payments made at project milestones are non-refundable for work already completed and approved by the client at that stage.
Cancellation before work begins
If you cancel a project before any work has started, your deposit will be refunded in full within 7 business days.
Cancellation mid-project
If you choose to cancel a project after work has begun, you will be charged for the work completed up to the point of cancellation. Any amount paid beyond this will be refunded.
Disputes
If you are unhappy with any deliverable, please contact us within 7 days of delivery. We will work with you to resolve the issue through revisions or adjustments at no extra cost.
How to request a refund
To request a refund or raise a concern, email us at tasklab.support@gmail.com with your project details. We aim to respond within 24 hours and resolve all issues fairly and promptly.